Library FAQ

General Questions [top]

What are your hours? [top]

The Library’s hours are listed on the left hand side of this and every page on our web site, or visit the Hours of Operation page.

Are you closed for the upcoming holiday? [top]

See the Holiday Closings page.

Where are you located? [top]

We are located at 99 Main Street (Rte 125 North) in Haverhill MA, North of downtown and on the block between the Haverhill District Courthouse and City Hall. Directions are available.

How can I contact the library, or a member of the library staff, to ask a question? [top]

You may contact us by telephone at (978) 373-1586. To reach specific staff members and departments, see our contact page.

Where is the nearest Registry of Motor Vehicles? [top]

The nearest RMV is located at 4 Summer Street in the basement of City Hall, across the street from the library.

Library Cards and Borrowing [top]

How do I get a library card? [top]

Library cards are issued from the Main Desk. You must show proof of residency and fill out a registration card. See the Get a Library Card page for more.

Does it cost anything to get a library card? [top]

Library cards are issued free of charge to Haverhill and Bradford residents. If you live out-of-state, there is a $75.00 annual fee for a library card that is good in all MVLC Consortium libraries.

What do I need to get a library card? [top]

You need to show something with your name and address on it. This could be your driver’s license, or piece of postmarked mail. Children need a parent or legal guardian to sign for them. The adult’s identification can be used for a child. When we create a new account a PIN number will be set up using the last 4 digits of your telephone, or a 4 digit number of your choosing.

What libraries is my library card good at? [top]

Your card is good at over 30 libraries in the Merrimack Valley library Consortium and at most libraries in the state of Massachusetts.

How can I access my library card account online? [top]

Please visit our OPAC, the online catalog, to access your account with your library card and PIN.

How can I reserve books or renew items from home? [top]

Please visit our OPAC, the online catalog, to access your account with your library card and PIN. Videos and DVDs owned by other libraries may not be requested from other libraries for pickup in Haverhill.

Does it cost anything to rent a video or DVD? [top]

Yes. We charge $1.00 per week per card. If the video/DVD is returned late, we charge $2.00 per video/DVD per day. Videos/DVDs check out for 7 days.

How do I get materials if I am legally blind? [top]

Contact Perkins School for the Blind for talking books.

Library Services [top]

Do you have a public fax machine? [top]

Yes! The library Information and Reference Department will fax documents anywhere in the U.S. at a cost of $3.00 for the 1st page, and $1.00 for each additional page (charge applies for each location to which we fax). We also receive faxes for $1.00 per page. For more information see our fax page, where we also recommend several local fax services that are available to you.

Where are the bathrooms? [top]

On the first floor, in the center of the library.

On the second floor, in the Children’s Room and in the auditorium foyer during events.

Do you have a photocopier machine? [top]

Yes! We have three black and white photocopiers. Copiers are located:

2 on the first floor, in the center of the library – $.15 per page

1 on the second floor, in the Children’s Room – $.15 per page

Do you have a public telephone? [top]

The public phone is located outside of the library on Summer Street. Change is available from most desks.

Do you have a notary public on staff? [top]

No, but there is a notary public at City Hall in the Clerk’s Office.

How can I reserve museum passes? [top]

You can now reserve your own museum passes online. Click here, or call the Main Desk (x603) for help.

How can I reserve a meeting room? [top]

You may view our calendar to see when our meeting rooms are free for you to reserve. Then, please contact the Main Desk (x603) to reserve.

Do you have tax forms? [top]

Yes! On the first floor from January to April each year. During the remainder of the year, forms are in binders in the reference section and must be photocopied.

Do you ever have a book sale? [top]

The Friends of the Library hold three book sales every year. Visit the Friends of the Library book sale page for more information.

Can I plug in my laptop? [top]

You may plug your laptop into an electrical outlet for power, but for security and safety reasons, you may NOT plug your laptop into a telephone jack or ethernet connection.

Do you have WiFi? [top]

Yes, we have 802.11 B, G WiFi (Wireless Internet)

Do you have computers for public use? [top]

Yes! We have 28 Internet connected Microsoft Windows based computers with word processing and other Microsoft Office software on the main floor, and 7 Internet terminals with word processing software in the Children’s Room.

Do you charge for computer use? [top]

We only charge for printing at a fee of $.25 per page.

Can I check my email here? [top]

Yes!  - We have links to the most popular email providers on our public computer start page.

How long can I use a computer? [top]

Users may sign up 2 times a day for a 50 minute slot. (Total time = 2 hours/day)
If no one is waiting, you may extend the sessions 20 minutes in 10 min. increments.

Library Rules & Policies [top]

What is the library’s mission statement? [top]

The mission of the Haverhill Public Library is to serve the cultural, social, and community needs of a diverse population by providing global access to informational, educational, and recreational resources. The library fulfills this mission in an enthusiastic and professional manner while maintaining the respect and dignity for its staff and patrons with excellence and superior quality of service.

What are the rules for library behavior? [top]

The library has a behavior policy which states the library is a place for everyone, but we expect users to be respectful of themselves and others, as well as respectful of the library.

How does the library choose which materials to buy? [top]

The library takes many factors into account when considering an item for purchase. Please view our Materials Selection Policy online.

What is the unattended children policy? [top]

Children under the age of 10 must be accompanied by someone older than 14 years of age.

What are the rules for the Internet and computer use? [top]

The library has an acceptable use Internet policy which states the library is a place for everyone, but we expect users to be respectful of themselves and others when using the Internet. We also have a printing policy. Computer users are expected to adhere to the library behavior policy as well.

Reference and Research [top]

How do I connect to the library’s Online Catalog? [top]

Go to Logon to My Account the library’s Online Catalog.

What newspapers do you have in your collection? [top]

We offer a variety of newspapers, and the dates of coverage vary. Please see our list of newspapers or our complete list of Periodicals Holdings.

What magazines do you have in your collection? [top]

We offer a variety of magazines. Please see our complete list of Periodicals Holdings.

How do I do magazine research? [top]

You may log on from home or from within the library. When you are in the library, we would be happy to show you how to look for articles using our library computers. Click on Electronic Resources at our homepage

Do you have the laws of Massachusetts? [top]

Yes, some of it is in books, but most Massachusetts legislative and regulatory law is now available on the Internet at http://www.mass.gov. Please ask at the Reference and Information Desk for assistance with your legal questions.

May I check out a Reference book? [top]

No, reference books labeled “RR” do not circulate, even overnight. However, we may be able to give you a similar item (such as last year’s edition of a reference source), order the same item from a library that does allow it to circulate, or photocopy the information.

Finding Books and Materials in the Library [top]

Do you have a card catalog? [top]

Not anymore! But please ask a librarian to look up a title, show you how to use the online catalog or Bookfinder

How do I find a book that I want? [top]

Yes! Please ask a librarian to look up a title, show you how to use the online catalog or to request items from other libraries! We will be happy to walk you through the stacks to find the item you are looking for, or request the book from another local library. We can also request items from other libraries! Most libraries in the state of Massachusetts are linked and we can get books for you within two to four weeks.

Can you get a book that you don’t own? [top]

Yes! If we do NOT own the book, we may consider it for purchase. We appreciate patron recommendations and place reasonable patron requests at a priority. Alternatively, we can request items, except videos and DVDs, from other libraries!

Where are the encyclopedias? [top]

Current encyclopedias are located in the Reference area. Older editions are available for checkout. Please ask a librarian for assistance if you do not find enough information in an encyclopedia.

Where are the Cliff’s Notes? [top]

Cliff’s Notes are generally shelved next to the book it is about. For example, Cliff Notes on Mary Shelley’s Frankenstein are located under Shelley, next to copies of Frankenstein.

Where are the phone books? [top]

Telephone books are located behind the Reference/Information desk and in the Reference Collection.

Where are the issues of Consumer Reports? [top]

Copies of Consumer Reports are located in the Reference Collection and the Magazine Room. The Haverhill Library also subscribes to an online version of Consumer Reports and can be found under Electronic Resources.

Where are the Travel Books? [top]

Travel books have been relocated to the beginning of the nonfiction collection. Travel videos have been incorporated into this collection. Travel books are all books with call numbers that begin with “Travel”

Where are the Biographies located? [top]

Biographies are located behind the Information Desk and Reference Office. They are shelved alphabetically by the last name of the person the book is about. Autobiographies and biographies are interfiled.

Where are the Books on Tape and CD — books with call numbers that begin with Audio? [top]

Books on tape,CDs, and Playaways are located on the first floor at the front of the library.

Where are the YA books — books with call numbers that contain YA and others? [top]

The YA area is located on the first floor in the back of the library. Here you will find YA fiction in paperback and hardcover as well as Books on Tape, Books on CD and Playaways. YA Biographies and Nonfiction are interfiled with adult Biographies and Nonfiction.

Where are the books with call numbers that start with RR? [top]

Books that start with RR are located on the first floor in the Reference Collection. They may not be removed from the library.

Where are the books with call numbers that start with R, H, or A? [top]

Books marked with R (reference), H (Haverhill) or A (Art) are located on the third floor in Special Collections. They may not be removed from the library.

Where are the books with call numbers that start with “j” ? [top]

“j” means the item is a “juvenile” or children’s book, and located on the second floor in the Children’s Room. The Children’s Room serves up to grade 6; not all books labeled “j” are for babies!

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