Our Mission, Our Vision, Our Values

Mission Statement

The mission of the Haverhill Public Library is to serve the cultural, social, and community needs of a diverse population by providing global access to informational, educational, and recreational resources. The library fulfills this mission in an enthusiastic and professional manner while maintaining the respect and dignity of its staff and patrons with excellence and superior quality of service.

Vision Statement

The Haverhill Public Library will be the recognized source of knowledge and information, the place to gather and discuss, the encourager of reading, and the partner in cooperation with the city, schools and organizations. We will be the gateway to life-long learning, offering a full spectrum of services, materials and programming.

Values Statement

The Haverhill Public Library – its Board of Trustees, staff and volunteers – is committed to the following values. We value the library as a public forum: it is a community facility for open communication of ideas and information; its collection, displays, programs and services reflect an array of opinions and viewpoints.

  • We value our customers by responding to them with equal, respectful, accurate and friendly service to all.
  • We value reading and learning and promote both for all ages.
  • We value full and equal access to information, the building, its services and its programs. 

We value the collection of and accessibility to information in all formats: print, electronic, audio and video.
  • We value the community by being active participants in it, endeavoring to enhance the quality of community life. 

We value the privacy of our users by keeping their transactions strictly confidential.