Change My Password

Your password starts out as the last four (4) digits of the phone number you provided when making your library card. To change this: Log into your library card account (this will require your card number and the pin number) and go to account settings. Scroll down to the “Change Pin” tab and create a password that is at least four (4) characters long. It can contain both letters and numbers, but can also be just numbers.

After you update your password, you’ll be able to change your password (again) and update your e-mail address online and, if you wish, to choose a username for your account other than your library barcode number. Please note that a username other than your barcode number will only work for logging into the Library catalog.

If you forget your new password, you can reset it online anytime, or visit the library or call 978-373-1586 x603 during our normal hours of operation.

Why do I need a PIN/password?

The Haverhill Public Library is committed to patron confidentiality. The confidentiality of library records and patrons is at the core of library ethics and the Haverhill Public Library follows the Code of Ethics of the American Library Association. This is why we require a pin for you to access your information. In the case of theft or a lost card, no one will be able to gain access to your information via your online account. (Please see the full Code of Ethics policy link below) http://www.ala.org/advocacy/sites/ala.org.advocacy/files/content/proethics/codeofethics/Code%20of%20Ethics%20of%20the%20American%20Library%20Association.pdf