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Phase II Rules

Please be aware that we are following explicit directions from the Commonwealth on how/when/why we reopen and offer additional services.

Like all other businesses, libraries are required to follow standards for reopening established by the Governor. As of Phase II, libraries in Massachusetts are only allowed to offer curbside pickup and/or circulation desk pickup of pre-ordered items. Haverhill Public Library has been offering our curbside pickup service since May 26th.

The Governor’s guidelines specifically restrict public patron use of computers, copiers, and other shared resources. We are not permitted to provide access to browsing collections, seating, programming, meeting rooms, or any other in-building services.

If you want to look at the state safety guidelines for libraries, the link is here.

Currently, we are able to offer the following services:

  1. Our collection of digital material services listed on our website, which includes but is not limited to:
  2. Curbside pickup of any materials (books, DVDs, CDs, etc) that are currently available within our building.
    • You must call us at 978-373-1586 or use the myLIBRO app on your mobile device to schedule a pickup appointment with at least one hour’s ahead of time notice.
    • Limit 5 adult or 10 children’s items per order.
  3. Laptop and Wifi Hotspot checkout through curbside pickup
    • These items can be checked out for 2 days at a time
  4. Virtual Programming for all ages, from crafts to yoga (check out the calendar here!)
  5. (Starting June 15th) Remote desktop computer assistance from our Reference department


We will begin to offer more services as soon as we are allowed to do so. If you have any questions, please contact us directly. Updates will be posted on our website and on social media regarding our reopening status as soon as we get more information. We are working within the confines dictated by us by the state, and ask that you please bear with us through this difficult time.

We look forward to being able to offer full services once again as we return to normal.

Thank you all for your understanding and patience.


Questions? Give us a call at 978-373-1586.

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